Headquarters and Postal Address

Spilnu operates from a central location in Copenhagen, Denmark. The physical office is situated at Østerbrogade 135, 2100 København Ø. This address serves as the primary correspondence point for all formal inquiries, contract documentation, and postal deliveries. Visitors are advised to schedule appointments in advance, as reception hours are limited to weekdays between 10:00 and 15:00. The building is wheelchair accessible, and there is bicycle parking available directly outside the entrance.

For larger parcels or courier services, the same address should be used. Please include the department name (e.g., “Att: Customer Relations”) on all packages to ensure swift internal routing. The postal code 2100 covers the Østerbro district, and the nearest public transport stop is “Vibenshus Runddel” on the metro line M3.

Email and Direct Contact Lines

The most efficient way to reach Spilnu’s team is via the general inquiry email address: [email protected]. All emails are acknowledged automatically within one hour during business hours, and a dedicated staff member typically responds within two working days. For account‑specific matters, a separate email is used: [email protected] – this mailbox is monitored from 08:00 to 18:00 Monday through Friday.

Telephone support is available on +45 71 23 45 67. The line is open Monday to Friday from 09:00 to 16:00, except on Danish public holidays. Callers are encouraged to listen to the recorded message before being transferred, as common questions about opening hours and digital services are covered. If you are calling from abroad, please omit the leading ‘0’ in the local number; the international format is +45 71 23 45 67. For urgent matters outside of operating hours, the voicemail system forwards messages directly to the on‑call manager, though response time may be longer during weekends.

Social Media and Community Channels

Spilnu maintains an active presence on several social platforms to handle quick queries and community interactions. On Facebook the official page is simply “Spilnu” – the page is updated daily with news, events, and direct messaging is open during regular office hours. Instagram is used for visual updates and behind‑the‑scenes content; the handle is @spilnu_dk. While direct messages on Instagram are monitored, response times may be slightly slower than on Facebook.

For professional or partnership inquiries, the LinkedIn company page “Spilnu ApS” is the recommended channel. Here you can send a direct message or connect with the managing director. The team also participates in the Danish business forum “IværksætterNet”, where Spilnu appears under the username “Spilnu_oficial”. Please note that social media should not be used for urgent technical support – always use the dedicated email or phone line for time‑sensitive requests.

Contact Form and Digital Submissions

The website spilnu.dk features a secure contact form at the bottom of every page. Fields include name, email address, subject, and a message box. All submissions are encrypted and automatically tagged with a case number. The form is designed to handle everything from general feedback to detailed project proposals. After submission, you will receive a confirmation email containing your case ID, which you should reference in any follow‑up communication.

There is also a separate “Report a Problem” form accessible from the homepage footer. This form is intended specifically for technical issues related to the website or digital services. Uploads of screenshots or documents are accepted (up to 10 MB per file), but the form does not support zip archives. If you need to send multiple files, it is better to use the general email address with an attached folder link.

Physical Visits and Appointment Booking

Spilnu welcomes in‑person visits, but only by appointment. To book a meeting, please use the online booking system linked from the contact page. The system allows you to choose a time slot, add notes about the meeting purpose, and select whether you need a conference room or a quiet workspace. Walk‑ins are not accommodated due to the open‑office layout and data protection policies.

The reception is staffed from 09:00 to 16:00 on weekdays. When you arrive, please check in at the digital kiosk located in the lobby – you will be asked to enter your booking reference number. There is a small waiting area with complimentary coffee and Wi‑Fi. For security reasons, all visitors must present valid photo identification. If you have special accessibility requirements (e.g., sign language interpreter, wheelchair lift), please mention them at least 48 hours in advance when booking.

Partnership and Media Inquiries

Journalists and content creators seeking interviews or press materials should contact the communications team directly. The dedicated media email is [email protected]. This address is prioritised and typically receives replies within one business day. A press kit with high‑resolution images, company background, and key statistics is available upon request. Please include “PRESS” in the subject line to ensure your message is routed correctly.

For commercial partnerships, sponsorships, or co‑branding opportunities, the partnerships manager can be reached at [email protected]. The team reviews proposals on a quarterly basis, so submissions are best sent at least three months before the intended launch date. All partnership emails receive a manual reply, even if the initial response is a decline – Spilnu values every inquiry and aims to provide constructive feedback.